Jeremie Thomelin created an article,
Pour pouvoir utiliser ce champ, il est important de prendre le nom d'affichage exacte comme il est renseigné dans le paramétrage Zendesk du champ de ticket :Dans la configuration de Field Mapper, n...
Jeremie Thomelin created an article,
If the submit button is grayed out in the app, it means that one of your form settings has not been finalized. Ex: Be sure to finalize all your form settings (or click the "-" button to remove the ...
Jeremie Thomelin created an article,
If the user/organization fields used to be updated in Zendesk according to the app's settings, but this is no longer the case, you have to make sure that some fields have not been recently deactiva...
Jeremie Thomelin created an article,
If the target user field is Phone (standard Zendesk field), you will have a checkbox available right under the dropdown menu : If you choose to select "Choose as primary phone number", the phone n...
Jeremie Thomelin created an article,
Our Education theme allows a lot of customization to make it your own.The customization of your theme is available in the Admin Guide and Custom design section and then the "Customise" button on th...
Jeremie Thomelin created an article,
This article will explained how to use the model / pattern feature and what can be done with it. Once you selected your ticket form, you will have to chose your target field (User or Organization)...
Jeremie Thomelin created an article,
In the application panel on a ticket, once the application is installed, you will have the option to : Choose whether or not to apply a signature when sending a new comment Choose "Agent signature...
Jeremie Thomelin created an article,
In the application panel on a ticket, once the application is installed, you will have the option to : Choose whether or not to apply a signature when sending a new comment Choose "Brand signature...
Jeremie Thomelin created an article,
Once you created the agent or brand signature for your agents, you will be able to visualize them quicly using the dedicated tab : Brand signature :Agent signature :
Jeremie Thomelin created an article,
1- Once the app is installed in your Zendesk account, you can access the app in the menu sidebar :2- Click on the wrench icon, then select "Agent signature" as a target category3- Select the agent ...