Field Mapper
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How to use a ticket field using a dynamic content as a Display name in a model source type ?
Pour pouvoir utiliser ce champ, il est important de prendre le nom d'affichage exacte comme il est renseigné dans le ... -
Why is the submit button grayed out in the app?
If the submit button is grayed out in the app, it means that one of your form settings has not been finalized. Ex: Be... -
Why are my user/organization fields not updated despite the app's settings?
If the user/organization fields used to be updated in Zendesk according to the app's settings, but this is no longer ... -
What "Choose as primary phone number" means on the user profile ?
If the target user field is Phone (standard Zendesk field), you will have a checkbox available right under the dropdo... -
How to create your own model and push it to a user or organization field ?
This article will explained how to use the model / pattern feature and what can be done with it. Once you selected y... -
[Video] How to configure our app ?
This video will give you a quick overview of how to configure the app and how it works :