How to create your own model and push it to a user or organization field ?

This article will explained how to use the model / pattern feature and what can be done with it.

• Once you selected your ticket form, you will have to chose your target field (User or Organization)

• If I chose "User", the dropdown menu will show the standard and custom user fields I can use as a target :
  
  In my example, I chose the Zendesk standard field "Name"
  
  
• If I want to create my own model (pattern), I need to chose the Model source type :
  
• A text field will now be available allowing you to create your own model / pattern :
  
  
  • To create your own model / pattern, it's important to :
    • Use double Curly Bracket with the ticket field name (standard or custom) :
      • Ex : [[First Name]]
    • Use the exact name of your ticket field (as seen per an agent)
    • You can combine ticket field :
      • Ex : [[First Name]]  [[Last Name]] 
    • You can also add text with in addition of the ticket field :
      
      • Ex : Full Address : [[Street address]]  - [[Zip/postal code]]  - [[City]]