In the application panel on a ticket, once the application is installed, you will have the option to :
- Choose whether or not to apply a signature when sending a new comment
- Choose "Agent signature" (be careful with the notion of a brand in this signature)
- Define whether the signature should be applied to a public reply, an internal note or both
- Display or not the preview of the signature that will be applied to the ticket
Once the signature is set, it will be applied to all ticket updates (public response, an internal note or both).
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